Head of Client Services

Job Summary
Seeking an experienced Head of Client Services to shape the agency's capabilities, establish best-in-class processes, and foster seamless collaboration across brand, marketing, and local market teams. In this pivotal role, you will define the agency's strategic direction, ensuring the delivery of high-quality, insight-driven work that meets business objectives. As part of a dynamic and growing team, you will develop effective ways of working, nurture a high-performance culture, and position the agency as a trusted creative partner across markets.

Key Responsibilities

• Lead and grow the in-house agency's client services team, ensuring consistent year-over-year expansion.
• Build and maintain strong relationships with global stakeholders, marketing teams, and external partners.
• Act as a trusted advisor to brand teams, ensuring the agency is seen as a go-to creative partner.
• Champion creative excellence and ensure all work is insight-driven, high quality, and meets business objectives.
• Drive collaboration between brand, marketing, and creative teams to ensure seamless project execution.
• Help define and implement best-in-class ways of working that streamline processes and enhance efficiency.
• Work closely with Operations to ensure projects are well-resourced, but not directly responsible for financial management or resourcing.

Skills & Experience

• 8-10 years of experience, with at least 5 years in leadership roles.
• Strong experience working within an in-house agency
• Proven track record of working with both global and local markets.
• Background in FMCG or related industries is advantageous.
• Proven experience managing TTL (Through The Line) campaigns.
• Experience working with an in-house agency or strong integrated agency background.
• Strong ability to drive change, implement new processes, and inspire teams.

Salary & Benefits

• £75,000 - £85,000 DOE
• The chance to build and shape an agency that challenges industry norms.
• Global exposure and opportunities.
• A collaborative, entrepreneurial work environment with access to extensive resources.
• Career development opportunities within a fast-growing business.

If you would like a confidential chat about this role or your next career move, then please get in contact with me: DD: 07445085452 or connect via LinkedIn: https://www.linkedin.com/in/kieran-ford-875357101/

Major Players are the UK's leading digital, marketing, and creative talent agency, and over the last 30 years we've consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.

We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/