Social Community Manager

Our client is expanding their Social Brand Reputation Team to lead high-impact, real-time responses on social media, ensuring seamless support while protecting brand integrity. This role oversees a global team focused on managing influencer interactions and addressing viral issues with white glove care. You'll collaborate closely with communications, marketing, and customer experience teams, playing a key role in identifying and mitigating potential risks. If you thrive in fast-paced environments, excel at crisis management, and have a passion for social media and team leadership, this is your chance to make a meaningful impact. You'll be joining a global tech leader that powers real-time connections between people, services, and cities in over 70 countries.<br>   <p>Key Responsibilities </p> <ul> <li> <p>Lead a global 24/7 team focused on protecting brand reputation on social media, working closely with program managers to ensure seamless operations across time zones.</p> <li> <p>Manage crisis situations on social platforms, including social listening, in-feed messaging, reporting, and coordination with policy, comms, and marketing teams.</p> <li> <p>Oversee workflows and optimize tools like Sprinklr to ensure efficient handling of influencer and viral content across the social media response team.</p> <li> <p>Coach, develop, and guide team members, including onboarding new associates and managing performance to maintain high standards of execution.</p> <li> <p>Identify operational gaps and implement process improvements, driving greater efficiency and effectiveness in social care and brand protection strategies.</p> </ul> <p>Skills & Experience </p> <ul> <li> <p>Proven experience managing social media for a high-profile or global brand, especially in reputation management and crisis response.</p> <li> <p>Strong leadership and team management skills, with experience coaching and developing global, cross-functional teams.</p> <li> <p>Expertise in social media tools and platforms, particularly Sprinklr and Brandwatch, with a deep understanding of social listening and engagement strategies.</p> <li> <p>Exceptional communication and stakeholder management abilities, including experience presenting to senior leadership and navigating complex, high-pressure situations.</p> <li> <p>Crisis communications and influencer management experience, with the ability to identify and respond to potential viral issues quickly and effectively.</p> <li> <p>Project management proficiency, with a track record of leading multiple initiatives in fast-paced, high-change environments.</p> </ul> <p> </p> <p><strong>Project Scope & Duration:</strong> start ASAP , 6 months<br> <strong>Working</strong>: 7am-3pm UK time  <br> <strong>Hourly rate :</strong> £32.40 - £40.65 </p> <p><strong>Location & Workplace Policy:</strong> Remote</p> <p><strong>IR35 Status: IR35 status:</strong> inside IR35</p> <p>Our freelance roles move quickly, so if you're interested in being considered for this opportunity, please submit your credentials and availability as soon as possible. Major Players are the UK’s leading marketing and creative talent agency, and over the last three decades we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.</p> <p>We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/<br> <br> Please send your CV & portfolio to : <strong>chelsea.matthysen@majorplayers.co.uk</strong></p>