Senior Account Manager

<span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;">Major Players are partnering with a reputable, culturally connected experiential & brand experience agency to recruit for a Senior Account Manager.</span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;">This role sits at the heart of the client services team, acting as a key link between clients and internal creative, strategy, and production teams.</span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;">Reporting into a SAD, you’ll take ownership of timelines, budgets, and client communication and build strong, trusted relationships both internally and externally.</span></span><br> <br> <span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;"><strong><u>Responsibilities:</u></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Act as the primary day-to-day contact for multiple clients, building trusted relationships and managing ongoing communications.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Lead the end-to-end delivery of integrated campaigns, ensuring projects were delivered on time, on brief, and to a high standard.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Collaborate closely with creative, strategy, and production teams to develop and execute campaign ideas across channels.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Manage project timelines, workflows, and deliverables across multiple accounts simultaneously.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Oversee budget management, including cost estimates, reconciliations, and invoicing, ensuring commercial accuracy.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Maintain quality control across all client-facing materials, presentations, and supplier communications.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Identify opportunities for account growth and supported strategic planning and upsell initiatives.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Provide line management, mentoring, and development support to junior team members.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Ensure smooth cross-functional collaboration and clear communication between internal teams and external stakeholders.</span></span></span></span> </ul> <span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;"><strong><u>Experience required:</u></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Minimum of 3 years’ experience in an account management role within a creative, marketing, or experiential agency.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Strong understanding of brand-led campaigns, live experiences, and end-to-end project delivery.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Proven ability to manage multiple projects, deadlines, and stakeholders in a fast-paced setting.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Excellent communication, organisational, and time-management skills.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Confident building and maintaining client relationships, including leading meetings and presentations.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">High attention to detail with a strong focus on quality and consistency.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Commercially minded, with experience managing budgets, forecasts, and reconciliations.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Comfortable using project management tools, trackers, and reporting systems.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Collaborative, solutions-focused approach with the ability to remain calm under pressure.</span></span></span></span> </ul> <br> <span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;">Hours: Full time</span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;">Salary: £40-50,000 depending on experience</span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;">Office Location: East Central London</span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;">Office requirements: 3 days per week in the office</span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;">Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.</span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;">We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: <a href="http://www.majorplayers.co.uk/diversity-equity-inclusion/" style="color: rgb(70,120,134);text-decoration: underline;">www.majorplayers.co.uk/diversity-equity-inclusion/</a></span></span><br>