Client Services Director

<span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: rgb(33,33,33);">Major Players are partnering with </span></span></span><span style="font-size: 11.0pt;"><span style="">an established, independent strategic creative branding agency that is entering a new phase of growth. With over 20 years in the industry and a strong reputation for high-quality, internationally recognised work, the agency is now looking to appoint a senior Client Services Director / Senior Client Lead to strengthen and stabilise its client leadership function.</span></span></span></span><br> <br> <span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">This is a key leadership hire and a genuine opportunity to help shape the future of a creatively led business. The successful candidate will act as the senior commercial anchor within the agency, bringing structure, clarity and commercial rigour while respecting and protecting a strong creative culture.</span></span></span></span><br> <br> <span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">The role sits on the leadership team and works closely with the Managing Director, Founder and senior creative leadership.</span></span></span></span><br> <br> <span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><strong><span style="">Key responsibilities:</span></strong></span></span><br> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style="">Client leadership & account ownership</span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Act as the senior partner across all major client relationships.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Lead strategic conversations with senior client stakeholders.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Ensure work is delivered to a consistently high standard: creatively, strategically and commercially.</span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style="">Commercial & financial leadership</span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Own the commercial health of accounts, including forecasting, scoping, resourcing and profitability.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Bring a strong commercial mindset to a creative-first environment.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Identify risks and opportunities across accounts and support sustainable growth.</span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style="">Hands-on delivery</span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Remain actively involved in resourcing, scheduling and project tracking.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Support project delivery across branding, digital and integrated campaigns.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Work closely with creative, strategy and production to ensure smooth execution.</span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style="">Team development</span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Manage and mentor existing account management talent.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Lead future hiring as client revenue increases.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Create clarity around roles, expectations and standards.</span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style="">Process & ways of working</span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Gradually introduce improved structures, systems and tools.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Balance rigour with flexibility – improving operations without damaging culture.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Support collaboration across strategy, creative and client service.</span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style="">Growth & leadership</span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Contribute to new business, pitches and proposals.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Help shape the agency’s positioning and offer as it evolves.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Act as a key voice within the leadership team.</span></span></span></span> </ul> <span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><strong><span style=""><span style="color: rgb(33,33,33);">Skills required: </span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Significant senior experience in client services within a creative, branding or design agency.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Proven track record working with global or international clients.</span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">Strong understanding of how creative businesses operate commercially.</span></span></span></span> </ul> <h3 style="margin-left: 0.0cm;margin-right: 0.0cm;"><span style="font-size: 13.5pt;"><span style=""><strong style="font-weight: bold;"><span style="font-size: 11.0pt;"><span style="">The ideal candidate</span></span></strong></span></span></h3> <span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style="">This role will suit someone who thrives in independent creative environments and enjoys building things thoughtfully rather than forcing rapid change.</span></span></span></span><br> <br> <span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><strong><span style=""><span style="color: rgb(33,33,33);">Hours:</span></span></strong><span style=""><span style="color: rgb(33,33,33);"> Full time</span></span></span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><strong><span style=""><span style="color: rgb(33,33,33);">Salary:</span></span></strong> <span style="">£80-90,0000 (dependent on experience)</span></span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><strong><span style=""><span style="color: rgb(33,33,33);">Office Location:</span></span></strong><span style=""><span style="color: rgb(33,33,33);"> London </span></span></span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><strong><span style=""><span style="color: rgb(33,33,33);">Office requirements:</span></span></strong> Hybrid: Mon/Wed/Thu in office</span></span><br> <br> <span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="">Major Players are the UK’s leading marketing and creative talent agency, and over the last three decades we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. </span></span></span><br> <span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="">We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: </span><a href="http://www.majorplayers.co.uk/diversity-equity-inclusion/" style="color: blue;text-decoration: underline;"><span style="">www.majorplayers.co.uk/diversity-equity-inclusion/</span></a></span></span><br>