Senior CRM Manager

CRM, Data & Analytics £ 45,000 - £ 48,000 per year

Senior CRM Manager

Up to £48,000

Calling all highly motivated and hardworking CRM professionals with experience across multiple markets for both short-term and long-term business initiatives.

This role is suitable for someone who is good at driving forward activity, owning performance and optimisation and has a creative flare for really making communications standout.

Looking for an accomplished individual who can manage contact strategies, has a creative eye, a strategic mind and deliver a branded experience. The role asks for brand driven awareness and engagement activity to be t to market, alongside supports the product teams in delivering best in class communications around the member experience. The role operates specifically in the EM and SMS channel at present.

Key Responsibilities



* Lead consumer reporting and input CRM results and understand impact and performance at broader level.



* Drive forward surveys, Customer NPS and actions within the business to improve results.



* Optimise consumer NPS activity and report on findings.



* Lead campaign and customer CRM reporting and analysis to drive performance enhancements.



* Lead relationship with product team to build activity that deliver a strong member experience.



* Work with data teams to uncover data that will deliver campaigns and personalisation.

Salary

Up to £48,000

Hybrid/ flexible working

If you would like a confidential chat about this role or your next career move, please do not hesitate to get in contact with on DD: +44 (0)207 845 7710 or connect with me on LinkedIn: Tom Williams.

Major Players are the UK's leading digital, marketing, creative and tech talent agency. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law.

At Major Players, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and meaningful change to our partners, candidates and employees. For further information visit: www.majorplayers.co.uk

Contact: Tom Williams

Contact: Tom Williams
 

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