Senior Account Director

Client Services

Oliver is looking for someone to join the team and lead the client's account. You'll deliver an exceptional level of client service and creative thinking. This account is responsible for all of client's global media bookings, including print, OOH & digital, so it's a varied and fast paced role. As well as take an active role in new business opportunities to lead growth.


You are looking for an opportunity to work with innovative brands and would like the opportunity to really stamp your mark, not only on processes and workflows but on the very work itself in a fast-paced environment where no one day is the same.


You will work hand in hand with the Programme Director and Senior Project Manager to build strong relationships with internal stakeholders and external clients, the Account Director is the key communicator on the status, risks and challenges to the client, representing the team and the agency and ensuring the relationship is successful.


* Support in the management of client projects providing strategic insight and cost-effective delivery
* Manage the flow of projects with SPM through their various stages, creating timelines, schedules, resource planning, managing costs/budgets.
* Be able to outline and match up new opportunities with the appropriate solution.
* Implementing and managing process.
* Challenge the client, when necessary, whilst maintaining a positive relationship and ensuring we are always adding value.
* Educating the client on best practice and creative excellence across all deliverables.
* Help the team to deliver creative work to a high standard
* Building relationships with key colleagues - finance, HR/Training, digital, print, video teams, etc.
* Leading the appropriate F2F meetings with clients + identifying when these need to happen.
* Ensuring clients are happy and always supported and lead where necessary.
* Financial management
* Work in true collaboration with the clients and their Media agency and be responsible for a seamless successful project and product as the outcome.
* Acting as the lead contact for clients during allocated high-profile projects and being the go between our internal creative team (Art Director / QC Brand Guardian) and client's creative team.
* Ensuring key Service Level Agreements are met by all parties involved.
* Ambassador of OMG for the account. Ensuring everyone is logging their time correctly and inputting jobs properly, so that our MI data is as accurate as possible.
* Presenting the MI report for the client on a monthly basis and owning the Quarterly Business Reviews with clients, always looking for ways to improve and grow the partnership

Essential Requirements:

* Experience in managing a team of 3+ direct reports
* Can demonstrate excellent account handling and stakeholder management experience
* Playing a pivotal part in the running, growth, and development of the account


* You must have had exposure working in a client facing capacity, taking full and conclusive briefs
* Understand the mechanics of agency/studio life
* You will be ambitious
* You will be highly organised and enjoy working in a fast-paced environment
* You will be great at managing multiple client relationships and team needs
* Good decision making under pressure
* Strong leadership skills
* Technology savvy
* Strong time management and scheduling skills
* Excellent communication and listening skills, strong admin skills
* Must be team-oriented and collaborative with the ability to problem-solve proactively and deal with multiple priorities; multi-tasking is a must!


Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 2000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.


We are a company built on our values; we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what's possible

Be Inspirational to do ground breaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Contact: Sasha Mason

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