Client Services Director

Account Management £ 80,000 - £ 90,000 per year

Major Players is recruiting a CSD for an award-winning brand experience consultancy. They are a boundary pusher with a focus on retail culture and experience and an enviable list of incredible global clients. Work is disruptive, inventive, human, and aligned with customer needs and dreams.

Working closely with the senior team, this is a very cool opportunity for the right candidate to take on a varied and business critical role, straddling Client Services, Business Development and Marketing.

The role:
- Manage the Client Services team in order to retain and grow existing client revenues
- Own senior level Client relationships
- Collaboratively set Client action plans and coach teams to spot opportunities
- Deliver Agency ambitions and targets for both new and lapsed Clients
- Lead on pitches, or support where required
- Assist in raising the profile and reputation of the Agency
- Build a marketing strategy and plan in line with business objectives
- Act as a watertight Brand Ambassador for the agency

You will have:
- Experience leading a team through their entire cycle from inception to fruition
- Strategic and creative capabilities; the ability to identify and develop commercial opportunities
- Solid and demonstrably successful pitching experience
- Experience dealing with very senior Clients
- Experience in retail environment or customer experience - essential
- A natural leader's approach, as someone who nurtures and develops junior team members

Contact: Courtney Baisch

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