CLIENT RELATIONSHIP MANAGER - £40-£45K - SW LONDON - PERM - EVENT PRODUCTION
Contact: Kate Moss
Our partnership with the well renowned and respected Event Production Agency Fisher Productions is expanding! We're super busy over here, with a fast growing team and we're looking for a Client Relationship Manager to add to this!
This role is primarily responsible for client service, ensuring all client enquiries are managed effectively and confidently, maximising conversion rates, revenue and client satisfaction. This is primarily an office based client focused role.
Provide a client focused first point of contact in the enquiry process
Track individual client journeys to ensure a streamlined service from initial brief through to confirmation.
Engage with clients and assist producers with follow up with them directly to secure the business.
Ensure all client enquiries are responded to by a knowledgeable team member within 24 hours
Qualify enquiries prior to quote referral to ensure priority is given to jobs from premium clients or with high revenue and/or potential margin.
Refer jobs to appropriate Production Manager/Producer according to the expertise required and current distribution of workload.
Follow up allocated enquiries with Production Managers/Producers to ensure timely quotes are provided, and to step in with client liaison where necessary.
Track production team workload and the number of enquiries, anticipating resourcing shortfalls and liaising with GM to secure additional resources/freelancers when required.
Build on-going relationships with key clients who will drive profitable revenue streams.
Liaise with clients proactively to investigate and identify why business is being lost or cancelled.
Achieve targeted conversion rates.
To secure repeat business and increase turnover by proactively reaching out to past clients ensuring followup tasks are scheduled and completed after each event.
Assist with the account management of key clients, DMC's and suppliers.
Work closely with Marketing Manager and Client Service Director to develop and implement a robust business development strategy.
Job Holder Requirements:
Rounded event experience, whether within venues or as a supplier
Sales experience essential, preferably to include telephone sales
Experience of face-to-face client pitching and client liaison
Proven track record in client handling, via telephone, email and face-to-face
Outstanding client handling skills including the capability to close sales
Strong written and verbal communication skills including influencing and assertiveness
Excellent commercial acumen, recognising opportunities to grow theFisher business
Highly motivated, enthusiastic, positive team player
Proactive relationship builder, comfortable liaising at all levels internally and externally
Computer literate with the ability to learn and assimilate new software
Knowledge of CRM systems, such as Salesforce, Events Perfect or similar, an advantage
If you're experience matches the above and you're looking for a new challenge in a truly collaborative environment, please do get in touch! CV's to email@example.com