Client partner

Digital Strategy £ 40,000 - £ 60,000 per year, £40k - 60k per year

Major Players are looking for an experienced Client Partner to join a growing and talented team.

You will be responsible for helping a small group of clients to solve their business challenges through the use of pragmatic and innovative technology.

Digital experience is important, and a crucial part of the role will understand your client’s challenges and their vision in context of their industry. You should be able to build a deep understanding of their needs, identify opportunities and head off issues before they become problems.

Key areas of responsibility

  • Manage multiple accounts and develop positive working relationships

  • Drive client retention, upsells and satisfaction

  • Work closely with a PM and project teams to ensure client expectations are met, set and well managed

  • Report back your clients on the status of projects

  • Work closely with finance to keep internal tools, (i.e. revenue tracker) up to date and accurate

  • Work closely with the wider resourcing team to ensure the needs of the wider agency are balanced with client requirements

  • Ensure financial targets are achieved

  • Attend client and industry events to build your network

  • Provide amazing customer service levels and strategic insight

  • Work with the internal teams to put together proposals and scope of work for new and existing clients

    Competencies

  • Significant experience in professional client relationship management

  • The ability to build positive relationships with the wider team

  • The ability to plan and strategise at a senior level

  • Excellent communication skills, written and spoken

  • Attention to detail and budgets

  • Full awareness of digital product delivery process

  • The willingness to learn, note and develop expertise in a client's sector

  • The ability to prioritise multiple workflows

  • The ability to remain positive and calm in times of pressure

    Experience

  • 5-10 years of experience in digital agencies

  • Technically savvy

    For more information on this role, please contact Jasmine Bindley.

    Jasmine.bindley@majorplayers.co.uk or 07311011109

 

Contact: Jasmine Bindley
 

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