Major Players are looking for an experienced Client Partner to join a growing and talented team.
You will be responsible for helping a small group of clients to solve their business challenges through the use of pragmatic and innovative technology.
Digital experience is important, and a crucial part of the role will understand your client’s challenges and their vision in context of their industry. You should be able to build a deep understanding of their needs, identify opportunities and head off issues before they become problems.
Key areas of responsibility
Manage multiple accounts and develop positive working relationships
Drive client retention, upsells and satisfaction
Work closely with a PM and project teams to ensure client expectations are met, set and well managed
Report back your clients on the status of projects
Work closely with finance to keep internal tools, (i.e. revenue tracker) up to date and accurate
Work closely with the wider resourcing team to ensure the needs of the wider agency are balanced with client requirements
Ensure financial targets are achieved
Attend client and industry events to build your network
Provide amazing customer service levels and strategic insight
Work with the internal teams to put together proposals and scope of work for new and existing clients
Significant experience in professional client relationship management
The ability to build positive relationships with the wider team
The ability to plan and strategise at a senior level
Excellent communication skills, written and spoken
Attention to detail and budgets
Full awareness of digital product delivery process
The willingness to learn, note and develop expertise in a client's sector
The ability to prioritise multiple workflows
The ability to remain positive and calm in times of pressure
5-10 years of experience in digital agencies
For more information on this role, please contact Jasmine Bindley.
Jasmine.email@example.com or 07311011109
Contact: Jasmine Bindley