Account Manager (Social)

Social, Content & Influencer Marketing £ 45,000 per year

Your role:

As a Manager you are an integral part of the day-to-day running of the business, partnering with PMO and Account Management to deliver operational discipline & delivery excellence, speed to market, resource optimisation, and profitability management to client business. You are highly organised and accountable, and able to build relationships and collaborate with/draw on the expertise of Ogilvy's vast resources and capabilities.

You confidently manage projects end-to-end and can show that you truly understand our product and how creativity and commerciality interact together for the benefit for the work and the business. You can adapt your skills to a variety of task and challenges.

We are looking for someone who has experience in both employee engagement and brand reputation PR. An interest and understanding about how consumer comms can play a part in brand reputation is also important.

You should be as comfortable leading a media selling as selling an idea into a client confidently. And have a good overall awareness of the global political and business landscape and the issues that are currently top of the business agenda, from sustainability to D&I.

Here's what you'll be doing:

* Build and Create productive client relationships with junior and mid-level clients throughout the delivery of projects, clearly communicating and managing expectations throughout
* Proactively consider how actions will affect clients; responding quickly to meet clients needs, resolves problems; avoids over-commitment
* Uses appropriate techniques to move others to action or to gain agreement, adapting personal style as required
* Understand the importance of account 'admin'- issuing contact reports

Making work we're proud of

* Have a solid understanding of process and proactively manage projects - facilitating conversations between team members, and considering how we can make the work even better at each stage
* Increasingly be able to see the work we do in its strategic context - how and why it answers a business problem and how it connects to the bigger picture
* Provide opinions about the brief and the work and be keen to contribute - clearly valuing the quality of the work over a pure focus on process


* Comfortably take responsibility for successful delivery of the projects assigned to you, with light supervision
* Understand what decisions are within your remit, and what is not, and engage others accordingly to ensure that those who are accountable can assist and guide as needed
* Understand staffing and scoping requirements for your projects - generate scopes of work, and timing plans accordingly
* Manage the budget on your projects, and work with Client and PMO Leads to manage costs and deliverables as well as staffing resources
* Own project management/workflow system data entry and reporting
* Identify potential project risks and developing contingency plans

Commercial Acumen

* Understand the impact of project related decisions on the commercials, and able to balance the commercial demands with the needs of the project
* Recognise when to escalate issues which have commercial implications, and how to manage these situations with your partners
* Manage commercials to within targets on a project basis
* Be aware of the need to drive growth, and consider how they may contribute to this


* Proactively consult with key members of project teams (internal and external), in order to facilitate partnership oriented actions
* Increasingly be able to recognise when to engage other Capabilities or Crafts

Problem solving & decision making

* Resolve problems and makes decision on your own projects, consulting with stakeholders as needed. Actively recognise when escalation is necessary without being prompted
* Create relevant options for addressing problems/opportunities and achieving desired outcomes on your projects. Take your line managers and partners solutions, not problems

Contact: Daniel Woplin

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